Shipping & Returns
We aim to dispatch all BIKIND orders within 2 working days and you will receive an email notification once your order has been dispatched. The shipment confirmation email will provide you with the relevant tracking information.
Free Shipping option available for orders to the UK and Europe.
Shipping costs are automatically calculated and displayed when items are placed in your shopping bag.
For orders outside the UK the purchaser may incur additional import duties and custom charges. These are levied at the port of ingress and are the responsibility of the purchaser.
Methods of Delivery
All orders are sent by courier service based on destination. As our couriers will require a signature on delivery, if you are not normally at home during the day please supply an alternative address such as your work address, or instructions on where your parcel can be safely left, for example with a neighbour.
Express Shipping is available for most countries, cost will be based on final destination.
We hope you’re delighted with your order. If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your exchange or return.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original branded dust bags, where provided, and placed inside a protective outer box for shipping.
- When trying on footwear, please take care not to mark the soles.
- We will only accept returns if your purchases are in the same condition you receive them.
Any returns that do not meet our policy will not be accepted.
To organize your return, please email us directly at firstname.lastname@example.org and mention your order number. We will proceed to refund upon reception. Please note shipping costs incurred when returning items are your responsibility. When returning from outside of the EU please clearly mark the package as a return to avoid customs delays and charges. The original shipping charges, if any, will not be refunded.