Shipping & Returns

BREXIT Update: Please note all orders are shipped from the UK. Please see below information for shipping to the EU:

Orders under £160 are sent via post and no VAT should be charged on arrival. If your local post is asking for any fees you can refuse the delivery which will then be sent back to us and refunded. Please double check with your local postal service for more information.

For order over £160, orders will be sent via courier with VAT and duty prepaid.

We aim to dispatch all BIKIND orders within 1 to 3 working days and you will receive an email notification once your order has been dispatched. The shipment confirmation email will provide you with the relevant tracking information.

Delivery Charges

Free Shipping for UK orders over £25, for other countries price will be displayed at checkout.

For orders outside the UK the purchaser may incur additional import duties and custom charges. These are levied at the port of ingress and are the responsibility of the purchaser. 

Methods of Delivery

Except if selected differently at checkout, all orders are sent with recorded (First Class Tracked and Signed within the UK). Deliveries might require a signature on delivery, if you are not normally at home during the day please supply an alternative address such as your work address. 

Returns

We hope you’re delighted with your order. If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your exchange or return. 

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
• Footwear and accessories must be returned with the original branded dust bags, where provided, and placed inside a protective outer box for shipping.
• When trying on footwear, please take care not to mark the soles.
• We will only accept returns if your purchases are in the same condition you receive them.

Any returns that do not meet our policy will not be accepted.

To organise your return, please email us directly at info@bikind.com and mention your order number. We will proceed to refund upon reception. Please note shipping costs incurred when returning items are the responsibility of the customer. When returning from outside of the UK please clearly mark the package as a return to avoid customs delays and charges. The original shipping charges, if any, will not be refunded.